Return Policy
At Divine Decor n Dreams, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help!
Eligibility for Returns
- Timeframe: Returns must be initiated within 7-14 days of receiving the product.
- Condition: Items must be unused, unwashed, and in their original packaging with tags intact.
- Non-returnable Items: Customized products, clearance items, and gift cards are not eligible for returns.
How to Initiate a Return
- Email us at support@divinedecordreams.com with your order details and reason for return.
- We will provide instructions and a return shipping label if applicable.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service for your return.
Refunds
- Once we receive the item and inspect it, we’ll notify you about the refund status.
- Refunds will be processed to your original payment method within 5-7 business days.
Exchanges
- If you'd like to exchange an item, please return it and place a new order for the desired product.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours with photos of the damage for a replacement or refund.
